Warranty - 2015

WARRANTY CONDITIONS

NOTE: THE TERM FENIX REFERS TO FENIX BRANDED ITEMS SOLD BY EITHER AN APPROVED FENIX RE-SELLER WHOM HAS SIGNED AN APRROVED RE-SELLER AGREEMENT WITH FENIX OR A FENIX BRANCH (FENIX NORTH LTD, FENIX WEST LTD, S.L TRADE LTD, FENIX HAMILTON LTD, FENIX WELLINGTON LTD, FENIX SOUTH LTD, FENIX COOLING LTD)

RADIATORS AND COOLING PARTS (HOSES, THERMOSTATS, WATER PUMPS, CAPS, COOLANT / ANTI-FREEZE, BRAKE FLUID, SPECIALTY COOLING ITEMS, fans, silicone hoses / joiners, intercoolers / intercooler kits, coolant bottles) SUPPLIED BY FENIX ARE TO BE:

Warranted to be free from any material defects and workmanship defects as long as they are installed in the correct vehicle that the radiator or radiator part was designed for, for the warranty periods outlined below:

1.    Three Month Warranty: off road vehicles

2.    One Year Warranty or 20,000 km (whichever occurs first): trucks, buses, 4WD vehicles and commercial vehicles

3.    One Year Warranty or 20,000 km (whichever occurs first): NZ (New Zealand)

4.    International Warranty: All radiators and cooling parts supplied internationally (other than in Australia or New Zealand) will hold a one year manufacture defect warranty from date of FOB shipment for passenger vehicles and trucks. FENIX will have full discretion to either replace the goods or refund the FOB cost of the radiators. FENIX will not be liable for shipping or other costs.

WARRANTIES OF FENIX Radiator and cooling parts WILL ONLY APPLY IF:

1.    the car’s cooling system has been inspected and found to be in good working condition before the installation of the new radiator or cooling part

2.    cooling system has been checked for stray electrical currents and has been correctly fixed and inspected by a proven auto electrician before the new radiator or cooling part is installed

3.    the cooling system has been cleaned, flushed and has no residue, dirt deposits, or old anti-freeze prior to the new radiator or cooling part being installed

4.    new anti-freeze (which has not been mixed with other new or old anti-freeze) has been added to the radiator when the radiator or cooling part is installed

5.    the transmission lines have been correctly fitted from the car to the radiator

6.    a coolant has been used that meets the standards recommended by the vehicle manufacturer

7.    after having installed the radiator, the installer has been satisfied that there are no problems or stray currents with the cooling system, and have checked that all drain plugs and sensors are secure

8.    the radiator has been flushed and new radiator coolant has been added after every year or 25,000km (whichever comes first).

INSTALLATION STEPS for installing a fenix radiator:

FENIX shall only warrant radiators that have been properly installed by an authorized radiator technician or professional in accordance with the following steps:

1.    Prior to installation, the installer must ensure drain plugs, sensor (sender) plugs are tight and effective, bolt on oil cooler fittings are nipped up and overflow pipes are clear of any packaging debris

2.    Prior to installation, the installer must check for stray currents using an analogue voltmeter or a similar stray current detector

3.    The installer must check for electrolysis

4.    The correct radiator flush process was used to flush out old anti-freeze and dirt/debris

5.    All fan mounts and pipes were secured and checked

6.    After installation, a physical check of the cooling system has been carried out and the cooling system has been found to be in good working order, with all necessary damaged parts of the cooling system having been replaced

7.    The correct anti-freeze has been used, in accordance with the car manufacturer’s specifications

8.    After installation and the installer has run the car to normal operating temperature, the installer has checked the cooling system to make sure that it is operating correctly

 

FENIX WARRANTS all products below to the periods as described for normal passenger vehicles that have not been neglected. The warranty period ends when whichever occurs first (time or distance).

 

Air filters - 1 year/20000kms  

Cabin filters- 1 YEAR/20000KMS

Oil Filters - 1 year/20000kms  

Fuel Filter - 1 year/20000kms  

Transmission coolers-1 year/20000kms

Engine oil coolers- 1 year / 20000kms

Engine oil cooler lines- 1 year / 20000kms

Window wiper blades / refills- 1 year / 20000kms

Muffler and components- 1 year / 20000kms

Brake pads - 1 year/20000kms  

Brake Rotors - 1 year/20000kms  

FENIX does not warrant any automotive part other than the radiator or cooling system parts in commercial vehicles, buses, trucks, tractors, taxi’s, modified from original vehicles, 4x4 vehicles, commercial vehicles, vehicles used off road, neglected vehicles and non-passenger vehicles.

FENIX WARRANTY DOES NOT APPLY TO:

1.    any damage resulting from the negligence of any party other than FENIX

2.    the labor, service or delivery costs resulting from a faulty product

3.    any consequential damage caused by a faulty product

4.    products that have been modified or tampered with prior to, or after installation

5.    products used in race cars or taxis

6.    products used in commercial vehicles that are used for prolonged periods of time with the engine on while stationary

7.    products that are used for applications other than that for which they were designed, such as a radiator, cooling part or any FENIX part being used in a highly modified vehicle

8.    acts of God or nature

 

 

 

 

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